Return Policy
IMPORTANT : We do not offer returns, only replacements for defective or damaged items.
Return Policy
We want you to love your purchase, but we understand that returns may sometimes be necessary. If you need to return an item, please review the following conditions:
- Customers have 30 days from the date of purchase to initiate a return or replacement.
- Returns will only be accepted on defective or damaged items
- Products MUST be unused and in their original packaging. Any package that is opened or appears to have been tampered with (aside from the box it was originally shipped in) will be void of receiving a return. – exclusions apply.
- If you have an eligible return based on the qualifications above, you can reach out to our support team to initiate your return. Contact us at: support@shrumfuzed.com
- Once your return has been approved by our customer support team, please allow 5-7 business days for processing, once the return is in transit.
Refund Policy
Refunds are not available for defective items, but we will gladly send replacements. (See return policy section above).
Customers should reach out to our support team at: support@shrumfuzed.com if they feel they are eligible for a refund.
If our support team approves your return request, we will send out a replacement item within 5-7 business days.
Original shipping fees are non-refundable unless the return is due to our own error.
Replacement Policy
Need to initiate a replacement? Please reach out to our customer support team at the following email: support@shrumfuzed.com
Please provide our team with as many details as possible about your order, so we can ensure we help you to the best of our ability.
When you email our support team, please provide the following:
- Order Number
- Full Name
- Address
- Phone Number
- Reason for the Return/Replacement Request
If your replacement has been approved, our support team will send you further instructions on shipping the products back to us. Any store credit or replacement will be issued once the return has been received and processed.
If your product was damaged/defective, the same steps as above should be applied. Once we have approved your returned item, replacements will be sent in 5-7 business days.
Replacement Disclaimer:
Shrumfuzed products are intended for responsible use by informed consumers. Individual experiences may vary based on factors such as body chemistry, tolerance, mindset, and environment. While some users may have positive or uplifting effects, others may experience discomfort or unintended reactions.
By purchasing this product, you acknowledge that effects are unpredictable and unique to each person. We do not offer refunds or replacements for subjective experiences, including but not limited to “bad trips” or undesired effects. Please use responsibly and in a safe environment.
We understand that life happens, but we’re here to make things right. If you receive a damaged item, if you receive a defective item, or if your package is missing, please contact us at support@shrumfuzed.com for assistance, and please read the terms below before sending your email.
Please note: Customers have 30 days from the date of purchase to initiate a return. We will not offer replacements 30 days after your purchase.
Damaged/Defective Items
If you receive damaged or defective items, please send us photos that show the damaged or defective product along with a photo of your packing slip. If your request is approved, we will process a replacement or store credit within 5–7 business days of approval.
Wrong Items
If you received the wrong item(s), please email us a photo of your packing slip and the items you received. If your request is approved, we will process a replacement or store credit for the correct item.
Missing Packages
Once your package has left our fulfillment center, Shrumfuzed is not responsible for delays, loss, or damage caused by third-party shipping carriers. Customers will need to reach out to the third-party carrier directly regarding delayed, lost, or damaged packages. For more information, please refer to our Shipping Policy.
Exceptions
We cannot offer refunds or replacements for any orders with incorrect shipping or payment information, so please review your order information carefully. If you contact us before your order is shipped, we can adjust your shipping details.
Products MUST be unused and in their original packaging. Any package that is opened or appears to have been tampered with (aside from the box it was originally shipped in) will be void of receiving a return — exclusions apply.
Refunds are not available for defective items, but we will gladly send replacements. Original shipping fees are non-refundable unless the return is due to our own error.
Replacement Disclaimer:
Shrumfuzed products are intended for responsible use by informed consumers. Individual experiences may vary based on factors such as body chemistry, tolerance, mindset, and environment. While some users may have positive or uplifting effects, others may experience discomfort or unintended reactions. By purchasing this product, you acknowledge that effects are unpredictable and unique to each person. We do not offer refunds or replacements for subjective experiences, including but not limited to undesired effects. Please use responsibly and in a safe environment.